NATIONAL QUALIFICATION: Business Administration Services NLRD 23655 NQF 3

PURPOSE OF THE QUALIFICATION

This programme is designed to prepare the learner to be involved in the Administration function within any industry. This qualification will allow learners not only to develop their knowledge and skills in the field of Administration but will also enable them to benchmark their competence against international standards. This is the is the second qualification in a learning pathway that starts with the National Certificate in Business Administration Services NQF Level 2 and ends, at present, with the National Certificate in Business Administration NQF Level 5.

TITLE :	National Certificate : Business Administration Services NLRD 23655 NQF 3
SAQA ID :	67465
ACCREDITING AUTHORITY :	Services SETA
PROGRAMME DURATION :	1 260 Hours of training (30% theory 70% work based practical learning)
CREDITS	126

EXIT LEVEL OUTCOMES:
On completion of this qualification learners are able to:

1. Gather and report information·
2. Plan, monitor and control and information system
3. Maintain booking systems
4. Participate in meetings and process documents and communications related thereto
5. Utilise technology to produce information
6. Plan and conduct basic research in an office environment
7. Coordinate meetings, minor events and travel arrangements
8. Set personal goals
9. Function in a team and overall business environment
10. Demonstrate an understanding of employment relations

ENTRANCE REQUIREMENTS:

1. Candidates must be between 18 – 29 years of age (disabled candidates can be older)
2. Candidates must be a South African citizen
3. Minimum passed Grade 11 ( Grade 10 for disabled candidates)
4. Physically disabled candidates accepted
5. BOTH English and Mathematics must be at ABET Level 2

UNIT STANDARDS :
TYPE	SAQA ID	UNIT STANDARD TITLE	NQF LEVEL	CREDITS
Core	7573	Demonstrate ability to use the World Wide Web	NQF Level 02	4
Core	8420	Operate in a team	NQF Level 02	4
Core	13929	Co-ordinate meetings, minor events and travel arrangements	NQF Level 03	3
Core	10170	Demonstrate understanding of employment relations in an organisation	NQF Level 03	3
Core	7785	Function in a business environment	NQF Level 03	4
Core	7860	Introduce new staff to the workplace	NQF Level 03	1
Core	7706	Maintain a Booking System	NQF Level 03	3
Core	7796	Maintain a secure working environment	NQF Level 03	1
Core	13937	Monitor and control office supplies	NQF Level 03	2
Core	13931	Monitor and control the maintenance of office equipment	NQF Level 03	4
Core	13935	Plan and conduct basic research in an office environment	NQF Level 03	6
Core	13934	Plan and prepare meeting communications	NQF Level 03	4
Core	13933	Plan, monitor and control an information system in a business environment	NQF Level 03	3
Core	7567	Produce and use spreadsheets for business	NQF Level 03	6
Core	7570	Produce word processing documents for business	NQF Level 03	5
Core	9533	Use communication skills to handle and resolve conflict in the workplace	NQF Level 03	3
Core	14357	Demonstrate an understanding of a selected business environment	NQF Level 04	10
Fundamental	8968	Accommodate audience and context needs in oral communication	NQF Level 03	5
Fundamental	9960	Communicate verbally and non-verbally in the workplace	NQF Level 03	8
Fundamental	9010	Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations	NQF Level 03	2
Fundamental	9013	Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts	NQF Level 03	4
Fundamental	8969	Interpret and use information from texts	NQF Level 03	5
Fundamental	9012	Investigate life and work related problems using data and probabilities	NQF Level 03	5
Fundamental	11241	Perform Basic Business Calculations	NQF Level 03	6
Fundamental	7456	Use mathematics to investigate and monitor the financial aspects of personal, business and national issues	NQF Level 03	5
Fundamental	8970	Write texts for a range of communicative contexts	NQF Level 03	5
Elective	13928	Monitor and control reception area	NQF Level 03	4
Elective	13930	Monitor and control the receiving and satisfaction of visitors	NQF Level 03	4
Elective	7790	Process incoming and outgoing telephone calls	NQF Level 03	3
Elective	10025	Handle a range of customer complaints	NQF Level 04	4