NATIONAL CERTIFICATE: Information Technology: Systems Support NQF 5


To develop learners with the requisite competencies against the skills profile for the systems support career path. (The overarching aim is to develop a broader base of skilled ICT professionals to underpin economic growth.) Learners acquire the qualification in the traditional way of formal study as well as in the workplace, through Learnership.
Acquiring the qualification through learnerships has the potential of addressing the problems of the past. Newly qualified people getting into the industry struggled to get employment because they required practical experience. Learners can gain workplace experience while acquiring the qualification through various learnership schemes that are planning to use this qualification.
A qualifying learner at this level will be a well-rounded IT professional. They build on foundational technical skills acquired at NQF level 4. Via the National Certificate in IT Technical Support or equivalent. This qualification is expanding the specialisation(s) started at NQF level 4 into the core field of networking and support. With further specialisation(s) into IT Support fields or in any other related vertical or enabled markets.
TITLE : National Certificate: Information Technology: Systems Support
SAQA ID : 48573
PROGRAMME DURATION : (30% Theory 70% Work based practical learning)

On completion of this qualification learners are able to:

  1. Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organisation.
  2. Understand the role of technology in the business context.
  3. Demonstrate basic application support skills
  4. Demonstrate operating system support skills
  5. Demonstrate network support skills
  6. Relate business problems and information technology solutions
  7. Demonstrate appropriate technical reporting skills
  8. Demonstrate appropriate customer care in the context of IT support
  9. Function appropriately in a change management process within a support team
  10. Demonstrate hardware support skills for server computers
  11. Demonstrate an understanding of Systems Support contextualised within a selected work area.


Core 114054  Administer a local area computer network Level 5 7
Core 114074  Demonstrate an understanding of different computer network architectures and standards Level 5 5
Core 114046  Demonstrate an understanding of issues affecting the management of a local area computer network (LAN) Level 5 4
Core 114060  Demonstrate an understanding of local area computer networks, by installing a networked workstation Level 5 5
Core 114058  Demonstrate an understanding of the concepts of Multi-User computer Operating systems Level 5 7
Core 114061  Demonstrate an understanding of Wide Area Computer Networks (WAN`s), comparing them with Local Area Networks (LAN`s) Level 5 5
Core 114052  Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement Level 5 8
Core 114056  Describe enterprise systems management and its role in IT systems support Level 5 3
Core 114075  Design a local area computer network for a departmental office environment Level 5 5
Core 114072  Install and commission a local area computer network Level 5 9
Core 114047  Install and configure a multi-user networked operating system Level 5 9
Core 114053  Monitor and maintain a multi-user networked operating system Level 5 6
Core 114066  Test Networked IT systems against given specifications Level 5 4
Fundamental 114076  Use computer technology to research a computer topic Level 4 3
Fundamental 10135  Work as a project team member Level 4 8
Fundamental 114183  Apply the principles of resolving problems for single-user and multi-user computer operating systems Level 5 7
Fundamental 114051  Conduct a technical practitioners meeting Level 5 4
Fundamental 114055  Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa Level 5 3
Fundamental 114059  Demonstrate an understanding of estimating a unit of work and the implications of late delivery Level 5 5
Fundamental 114050  Explain the principles of business and the role of information technology Level 5 4
Fundamental 8252  Writing business reports in Retail/Wholesale practices Level 5 6
Elective 114063  Install a server computer and peripherals Level 5 7
Elective 114057  Install high-volume/Hign-Speed computer cabling for server computer system Level 5 10
Elective 114069  Administer security systems for a multi-user computer system Level 6 15