PURPOSE OF INFORMATION TECHNOLOGY: SYSTEMS SUPPORT
To develop learners with the requisite competencies against the skills profile for the systems support career path. (The overarching aim is to develop a broader base of skilled ICT professionals to underpin economic growth.) Learners acquire the qualification in the traditional way of formal study as well as in the workplace, through Learnership.
Acquiring the qualification through learnerships has the potential of addressing the problems of the past. Newly qualified people getting into the industry struggled to get employment because they required practical experience. Learners can gain workplace experience while acquiring the qualification through various learnership schemes that are planning to use this qualification.
A qualifying learner at this level will be a well-rounded IT professional. They build on foundational technical skills acquired at NQF level 4. Via the National Certificate in IT Technical Support or equivalent. This qualification is expanding the specialisation(s) started at NQF level 4 into the core field of networking and support. With further specialisation(s) into IT Support fields or in any other related vertical or enabled markets.
| TITLE : | National Certificate: Information Technology: Systems Support |
| SAQA ID : | 48573 |
| ACCREDITING AUTHORITY : | MICT SETA |
| PROGRAMME DURATION : | (30% Theory 70% Work based practical learning) |
| CREDITS | 147 |
EXIT LEVEL OUTCOMES:
On completion of this qualification learners are able to:
- Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organisation.
- Understand the role of technology in the business context.
- Demonstrate basic application support skills
- Demonstrate operating system support skills
- Demonstrate network support skills
- Relate business problems and information technology solutions
- Demonstrate appropriate technical reporting skills
- Demonstrate appropriate customer care in the context of IT support
- Function appropriately in a change management process within a support team
- Demonstrate hardware support skills for server computers
- Demonstrate an understanding of Systems Support contextualised within a selected work area.
UNIT STANDARDS : |
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| TYPE | SAQA ID | UNIT STANDARD TITLE | NQF LEVEL | CREDITS |
| Core | 114054 | Administer a local area computer network | Level 5 | 7 |
| Core | 114074 | Demonstrate an understanding of different computer network architectures and standards | Level 5 | 5 |
| Core | 114046 | Demonstrate an understanding of issues affecting the management of a local area computer network (LAN) | Level 5 | 4 |
| Core | 114060 | Demonstrate an understanding of local area computer networks, by installing a networked workstation | Level 5 | 5 |
| Core | 114058 | Demonstrate an understanding of the concepts of Multi-User computer Operating systems | Level 5 | 7 |
| Core | 114061 | Demonstrate an understanding of Wide Area Computer Networks (WAN`s), comparing them with Local Area Networks (LAN`s) | Level 5 | 5 |
| Core | 114052 | Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement | Level 5 | 8 |
| Core | 114056 | Describe enterprise systems management and its role in IT systems support | Level 5 | 3 |
| Core | 114075 | Design a local area computer network for a departmental office environment | Level 5 | 5 |
| Core | 114072 | Install and commission a local area computer network | Level 5 | 9 |
| Core | 114047 | Install and configure a multi-user networked operating system | Level 5 | 9 |
| Core | 114053 | Monitor and maintain a multi-user networked operating system | Level 5 | 6 |
| Core | 114066 | Test Networked IT systems against given specifications | Level 5 | 4 |
| Fundamental | 114076 | Use computer technology to research a computer topic | Level 4 | 3 |
| Fundamental | 10135 | Work as a project team member | Level 4 | 8 |
| Fundamental | 114183 | Apply the principles of resolving problems for single-user and multi-user computer operating systems | Level 5 | 7 |
| Fundamental | 114051 | Conduct a technical practitioners meeting | Level 5 | 4 |
| Fundamental | 114055 | Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa | Level 5 | 3 |
| Fundamental | 114059 | Demonstrate an understanding of estimating a unit of work and the implications of late delivery | Level 5 | 5 |
| Fundamental | 114050 | Explain the principles of business and the role of information technology | Level 5 | 4 |
| Fundamental | 8252 | Writing business reports in Retail/Wholesale practices | Level 5 | 6 |
| Elective | 114063 | Install a server computer and peripherals | Level 5 | 7 |
| Elective | 114057 | Install high-volume/Hign-Speed computer cabling for server computer system | Level 5 | 10 |
| Elective | 114069 | Administer security systems for a multi-user computer system | Level 6 | 15 |
