NATIONAL CERTIFICATE: Generic Management

PURPOSE OF THE QUALIFICATION

The person acquiring Generic Management will be able to manage first-line managers in an organisational entity. First-line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including:

1. Initiating, developing, implementing and evaluating operational strategies, projects and action plans, and where appropriate, recommending change within teams and/or the unit so as to improve the effectiveness of the unit.
2. Monitoring and measuring performance and applying continuous or innovative improvement interventions in the unit in order to attain its desired outcomes, including customer satisfaction, and thereby contributing towards the achievement of the objectives and vision of the entity.
3. Leading a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.
4. Building relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.
5. Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.

 

TITLE :	National Certificate: Generic Management
SAQA ID :	59201
ACCREDITING AUTHORITY :	SERVICES SETA
PROGRAMME DURATION :	1620 Training hours (30% Theory 70% Work based practical learning)
CREDITS	162

EXIT LEVEL OUTCOMES:

On completion of this qualification learners are able to:

1. Initiate, develop, implement and evaluate operational strategies, projects and action plans so as to improve the effectiveness of the unit.
2. Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.
3. Lead and manage a team of first line managers to enhance individual, team and unit effectiveness.
4. Build relationships with superiors and with stakeholders across the value chain.
5. Apply the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks.
6. Enhance the development of teams and team members.

 

ENTRANCE REQUIREMENTS:

1. Candidates must be between 18 – 35 years of age
2. Candidates must b a South African Citizen
3. Advantageous is Business Administration NQF 3 or 4

 

UNIT STANDARDS :
TYPE	SAQA ID	UNIT STANDARD TITLE	NQF LEVEL	CREDITS
Core	252044	Apply the principles of knowledge management	Level 5	6
Core	252037	Build teams to achieve goals and objectives	Level 5	6
Core	252020	Create and manage an environment that promotes innovation	Level 5	6
Core	252032	Develop, implement and evaluate an operational plan	Level 5	6
Core	252027	Devise and apply strategies to establish and maintain workplace relationships	Level 5	6
Core	252021	Formulate recommendations for a change process	Level 5	6
Core	252029	Lead people development and talent management	Level 5	6
Core	252043	Manage a diverse work force to add value	Level 5	6
Core	252034	Monitor and evaluate team members against performance standards	Level 5	6
Core	252025	Monitor, assess and manage risk	Level 5	6
Core	252035	Select and coach first line managers	Level 5	6
Fundamental	120300	Analyse leadership and related theories in a work context	Level 5	6
Fundamental	252026	Apply a systems approach to decision making	Level 5	6
Fundamental	252036	Apply mathematical analysis to economic and financial information.	Level 5	6
Fundamental	252042	Apply the principles of ethics to improve organisational culture	Level 5	6
Fundamental	252022	Develop, implement and evaluate a project plan	Level 5	6
Fundamental	252040	Manage the finances of a unit	Level 5	6
Fundamental	12433	Use communication techniques effectively	Level 5	6
Elective	114226	Interpret and manage conflicts within the workplace	Level 5	8
Elective	252031	Apply the principles and concepts of emotional intelligence to the management of self and others	Level 5	4
Elective	12140	Recruit and select candidates to fill defined positions	Level 5	9
Elective	252041	Promote a learning culture in an organisation	Level 5	5
Elective	117853	Conduct negotiations to deal with conflict situations	Level 5	8
Elective	15214	Recognise areas in need of change, make recommendations and implement change in the team, department or division	Level 5	3
Elective	15224	Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks	Level 5	4