FET CERTIFICATE: Information Technology : Technical Support NQF 4

PURPOSE OF INFORMATION TECHNOLOGY: TECHNICAL SUPPORT

This programme is intended to train a well-rounded entry-level Systems Support professional with a good
fundamental knowledge of the Information Technology field, coupled with interpersonal and business skills.
It also provides learners with an entry level for further study in Information Technology and related fields,
as well as for initial employment in the computer industry.

TITLE : FET Certificate : Information Technology – Technical Support User Computing NQF 4
SAQA ID : 78964/IN00014
ACCREDITING AUTHORITY : MERSETA
PROGRAMME DURATION : 1 630 hours of training (30% Theory 70% Work based practical learning)
CREDITS 163

EXIT LEVEL OUTCOMES:
On completion of this qualification learners are able to:

    1. Communicate effectively with fellow IT staff & users of information systems.
    2. Demonstrate an understanding of different types of computer systems and the use of computer technology in business.
    3. Demonstrate an understanding of problem solving techniques, and how to apply them in a technical environment.
    4. Demonstrate an understanding of Computer Technology Principles.
    5. Select and use materials and equipment safely for technological purposes.
    6. Work effectively as a team member within a support team.
    7. Carry out, under supervision, a small size task to demonstrate knowledge of techniques & skills needed in one or more of the following areas of majoring/specialisation:
      • Hardware and Infrastructure Support for Personal Computers
      • Hardware and Infrastructure Support for Office Products
      • Data Communications and Network Support

 

ENTRANCE REQUIREMENTS:

  1. Candidates must be between 18 – 29 years of age
  2. Candidates must be a South African citizen
  3. Minimum passed Grade 12 with Pure Maths with minimum 40 % pass mark.

 

UNIT STANDARDS :

TYPE SAQA ID UNIT STANDARD TITLE NQF LEVEL CREDITS
Core 114636 Demonstrate an understanding of preventative
maintenance, environmental and safety issues in
a computer environment
NQF Level 03 6
Core 14913 Explain the principles of computer networks NQF Level 03 5
Core 14927 Apply problem solving strategies NQF Level 04 4
Core 10313 Comply with service levels as set out in a Contact
Centre Operation
NQF Level 04 10
Core 14908 Demonstrate an understanding of testing IT
systems against given specifications
NQF Level 04 6
Core 14926 Describe information systems departments in
business organisations
NQF Level 04 3
Core 14921 Describe the types of computer systems and
associated hardware configurations
NQF Level 04 6
Core 14917 Explain computer architecture concepts NQF Level 04 7
Core 14944 Explain how data is stored on computers NQF Level 04 7
Core 252210 Handle a range of customer complaints NQF Level 04 4
Core 14963 Investigate the use of computer technology in
an organisation
NQF Level 04 6
Core 14920 Participate in groups and/or teams to recommend
solutions to problems
NQF Level 04 3
Core 14919 Resolve computer user`s problems NQF Level 04 5
Core 14938 Resolve technical computer problems NQF Level 04 5
Fundamental 119472 Accommodate audience and context needs in
oral/signed communication
NQF Level 03 5
Fundamental 119457 Interpret and use information from texts NQF Level 03 5
Fundamental 119467 Use language and communication in occupational
learning programmes
NQF Level 03 5
Fundamental 119465 Write/present/sign texts for a range of
communicative contexts
NQF Level 03 5
Fundamental 12154 Apply comprehension skills to engage oral texts
in a business environment
NQF Level 04 5
Fundamental 9015 Apply knowledge of statistics and probability to
critically interrogate and effectively communicate
findings on life related problems
NQF Level 04 6
Fundamental 119462 Engage in sustained oral/signed communication
and evaluate spoken/signed texts
NQF Level 04 5
Fundamental 119469 Read/view, analyse and respond to a variety of
texts
NQF Level 04 5
Fundamental 9016 Represent analyse and calculate shape and motion
in 2-and 3-dimensional space in different contexts
NQF Level 04 4
Fundamental 7468 Use mathematics to investigate and monitor the
financial aspects of personal, business, national
and international issues
NQF Level 04 6
Fundamental 119459 Write/present/sign for a wide range of contexts NQF Level 04 5
Elective 14952 Describe and install a facsimile machine NQF Level 04 2
Elective 14941 Describe and install colour copiers/printers NQF Level 04 4
Elective 14948 Describe and install high-volume photocopier
machines
NQF Level 04 4
Elective 14946 Describe and install photocopier machines NQF Level 04 3
Elective 14936 Describe and install scanning systems NQF Level 04 3
Elective 14929 Describe computer cabling NQF Level 04 4