FET CERTIFICATE: Information Technology : Technical Support NQF 4

PURPOSE OF INFORMATION TECHNOLOGY: TECHNICAL SUPPORT

This programme is intended to train a well-rounded entry-level Systems Support professional with a good
fundamental knowledge of the Information Technology field, coupled with interpersonal and business skills.
It also provides learners with an entry level for further study in Information Technology and related fields,
as well as for initial employment in the computer industry.

TITLE :	FET Certificate : Information Technology – Technical Support User Computing NQF 4
SAQA ID :	78964/IN00014
ACCREDITING AUTHORITY :	MICTSETA
PROGRAMME DURATION :	1 630 hours of training (30% Theory 70% Work based practical learning)
CREDITS	163

EXIT LEVEL OUTCOMES:
On completion of this qualification learners are able to:

1. 1. Communicate effectively with fellow IT staff & users of information systems.
   2. Demonstrate an understanding of different types of computer systems and the use of computer technology in business.
   3. Demonstrate an understanding of problem solving techniques, and how to apply them in a technical environment.
   4. Demonstrate an understanding of Computer Technology Principles.
   5. Select and use materials and equipment safely for technological purposes.
   6. Work effectively as a team member within a support team.
   7. Carry out, under supervision, a small size task to demonstrate knowledge of techniques & skills needed in one or more of the following areas of majoring/specialisation:
      • Hardware and Infrastructure Support for Personal Computers
      • Hardware and Infrastructure Support for Office Products
      • Data Communications and Network Support

 

ENTRANCE REQUIREMENTS:

1. Candidates must be between 18 – 29 years of age
2. Candidates must be a South African citizen
3. Minimum passed Grade 12 with Pure Maths with minimum 40 % pass mark.

 

UNIT STANDARDS :
TYPE	SAQA ID	UNIT STANDARD TITLE	NQF LEVEL	CREDITS
Core	114636	Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment	NQF Level 03	6
Core	14913	Explain the principles of computer networks	NQF Level 03	5
Core	14927	Apply problem solving strategies	NQF Level 04	4
Core	10313	Comply with service levels as set out in a Contact Centre Operation	NQF Level 04	10
Core	14908	Demonstrate an understanding of testing IT systems against given specifications	NQF Level 04	6
Core	14926	Describe information systems departments in business organisations	NQF Level 04	3
Core	14921	Describe the types of computer systems and associated hardware configurations	NQF Level 04	6
Core	14917	Explain computer architecture concepts	NQF Level 04	7
Core	14944	Explain how data is stored on computers	NQF Level 04	7
Core	252210	Handle a range of customer complaints	NQF Level 04	4
Core	14963	Investigate the use of computer technology in an organisation	NQF Level 04	6
Core	14920	Participate in groups and/or teams to recommend solutions to problems	NQF Level 04	3
Core	14919	Resolve computer user`s problems	NQF Level 04	5
Core	14938	Resolve technical computer problems	NQF Level 04	5
Fundamental	119472	Accommodate audience and context needs in oral/signed communication	NQF Level 03	5
Fundamental	119457	Interpret and use information from texts	NQF Level 03	5
Fundamental	119467	Use language and communication in occupational learning programmes	NQF Level 03	5
Fundamental	119465	Write/present/sign texts for a range of communicative contexts	NQF Level 03	5
Fundamental	12154	Apply comprehension skills to engage oral texts in a business environment	NQF Level 04	5
Fundamental	9015	Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems	NQF Level 04	6
Fundamental	119462	Engage in sustained oral/signed communication and evaluate spoken/signed texts	NQF Level 04	5
Fundamental	119469	Read/view, analyse and respond to a variety of texts	NQF Level 04	5
Fundamental	9016	Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts	NQF Level 04	4
Fundamental	7468	Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues	NQF Level 04	6
Fundamental	119459	Write/present/sign for a wide range of contexts	NQF Level 04	5
Elective	14952	Describe and install a facsimile machine	NQF Level 04	2
Elective	14941	Describe and install colour copiers/printers	NQF Level 04	4
Elective	14948	Describe and install high-volume photocopier machines	NQF Level 04	4
Elective	14946	Describe and install photocopier machines	NQF Level 04	3
Elective	14936	Describe and install scanning systems	NQF Level 04	3
Elective	14929	Describe computer cabling	NQF Level 04	4