FET CERTIFICATE: Business Administration Services NLRD 35928 NQF 4


This programme is intended to prepare the learner to be involved in the Administration function within any industry. It is also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 5. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors.

TITLE : FET Certificate : Business Administration Services NLRD 35928 NQF 4
SAQA ID : 61595
PROGRAMME DURATION : 1 420 hours of training (30% Theory 70% work based practical learning)

On completion of this qualification learners are able to:

  1. Have knowledge of the procedures for stock and fixed asset control
  2. Develop Administrative systems together with other employees
  3. Improve organisational effectiveness
  4. Identify information sources so as to be able to quickly access information when it is required
  5. Liaise with clients (internal and external) to verify that the format used for reports serves the purpose
  6. Make amendments to report format and writing style, if necessary.
  7. Manage service providers
  8. Be an effective employee in the Administrative section of an organisation
  9. Be aware of how fraud can be present in an office environment and assisting in its control
  10. Identify and solve work related problems together with others
  11. Apply efficient time management processes, procedures and techniques


  1. Candidates must be between 19 – 29 years of age (disabled candidates can be older)
  2. Candidates must be a South African citizen
  3. National Certificate: Business Administration at NQF Level 3
  4. Physically disabled candidates accepted



Core 110021  Achieve personal effectiveness in business environment NQF Level 04 6
Core 13943  Analyse new developments reported in the media that could impact on a business sector or industry NQF Level 04 10
Core 13941  Apply the budget function in a business unit NQF Level 04 5
Core 10022  Comply with organisational ethics NQF Level 04 4
Core 14552  Contract service providers NQF Level 04 3
Core 13945  Describe and apply the management of stock and fixed assets in a business unit NQF Level 04 2
Core 110026  Describe and assist in the control of fraud in an office environment NQF Level 04 4
Core 110003  Develop administrative procedures in a selected organisation NQF Level 04 8
Core 7791  Display cultural awareness in dealing with customers and colleagues NQF Level 04 4
Core 110009  Manage administration records NQF Level 04 4
Core 109999  Manage service providers in a selected organisation NQF Level 04 5
Core 110023  Present information in report format NQF Level 04 6
Core 10135  Work as a project team member NQF Level 04 8
Core 15234  Apply efficient time management to the work of a department/division/section Level TBA: (5) 4
Fundamental 8968  Accommodate audience and context needs in oral communication NQF Level 03 5
Fundamental 8972  Interpret a variety of literary texts NQF Level 03 5
Fundamental 8969  Interpret and use information from texts NQF Level 03 5
Fundamental 8970  Write texts for a range of communicative contexts NQF Level 03 5
Fundamental 9015  Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems NQF Level 04 6
Fundamental 8974  Engage in sustained oral communication and evaluate spoken texts NQF Level 04 5
Fundamental 12417  Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities NQF Level 04 4
Fundamental 8975  Read analyse and respond to a variety of texts NQF Level 04 5
Fundamental 7468  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues NQF Level 04 6
Fundamental 12153  Use the writing process to compose texts required in the business environment NQF Level 04 5
Fundamental 8976  Write for a wide range of contexts NQF Level 04 5
Elective 10388  Interpret basic financial statements NQF Level 04 3
Elective 242819  Motivate and Build a Team NQF Level 04 10