NATIONAL QUALIFICATION: Business Administration Services NLRD 23655 NQF 3

PURPOSE OF THE QUALIFICATION

This programme is designed to prepare the learner to be involved in the Administration function within any industry. This qualification will allow learners not only to develop their knowledge and skills in the field of Administration but will also enable them to benchmark their competence against international standards. This is the is the second qualification in a learning pathway that starts with the National Certificate in Business Administration Services NQF Level 2 and ends, at present, with the National Certificate in Business Administration NQF Level 5.

TITLE : National Certificate : Business Administration Services NLRD 23655 NQF 3
SAQA ID : 67465
ACCREDITING AUTHORITY : Services SETA
PROGRAMME DURATION : 1 260 Hours of training (30% theory 70% work based practical learning)
CREDITS 126

EXIT LEVEL OUTCOMES:
On completion of this qualification learners are able to:

  1. Gather and report information·
  2. Plan, monitor and control and information system
  3. Maintain booking systems
  4. Participate in meetings and process documents and communications related thereto
  5. Utilise technology to produce information
  6. Plan and conduct basic research in an office environment
  7. Coordinate meetings, minor events and travel arrangements
  8. Set personal goals
  9. Function in a team and overall business environment
  10. Demonstrate an understanding of employment relations

ENTRANCE REQUIREMENTS:

  1. Candidates must be between 18 – 29 years of age (disabled candidates can be older)
  2. Candidates must be a South African citizen
  3. Minimum passed Grade 11 ( Grade 10 for disabled candidates)
  4. Physically disabled candidates accepted
  5. BOTH English and Mathematics must be at ABET Level 2

UNIT STANDARDS :

TYPE SAQA ID UNIT STANDARD TITLE NQF LEVEL CREDITS
Core 7573  Demonstrate ability to use the World Wide Web NQF Level 02 4
Core 8420  Operate in a team NQF Level 02 4
Core 13929  Co-ordinate meetings, minor events and travel arrangements NQF Level 03 3
Core 10170  Demonstrate understanding of employment relations in an organisation NQF Level 03 3
Core 7785  Function in a business environment NQF Level 03 4
Core 7860  Introduce new staff to the workplace NQF Level 03 1
Core 7706  Maintain a Booking System NQF Level 03 3
Core 7796  Maintain a secure working environment NQF Level 03 1
Core 13937  Monitor and control office supplies NQF Level 03 2
Core 13931  Monitor and control the maintenance of office equipment NQF Level 03 4
Core 13935  Plan and conduct basic research in an office environment NQF Level 03 6
Core 13934  Plan and prepare meeting communications NQF Level 03 4
Core 13933  Plan, monitor and control an information system in a business environment NQF Level 03 3
Core 7567  Produce and use spreadsheets for business NQF Level 03 6
Core 7570  Produce word processing documents for business NQF Level 03 5
Core 9533  Use communication skills to handle and resolve conflict in the workplace NQF Level 03 3
Core 14357  Demonstrate an understanding of a selected business environment NQF Level 04 10
Fundamental 8968  Accommodate audience and context needs in oral communication NQF Level 03 5
Fundamental 9960  Communicate verbally and non-verbally in the workplace NQF Level 03 8
Fundamental 9010  Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations NQF Level 03 2
Fundamental 9013  Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts NQF Level 03 4
Fundamental 8969  Interpret and use information from texts NQF Level 03 5
Fundamental 9012  Investigate life and work related problems using data and probabilities NQF Level 03 5
Fundamental 11241  Perform Basic Business Calculations NQF Level 03 6
Fundamental 7456  Use mathematics to investigate and monitor the financial aspects of personal, business and national issues NQF Level 03 5
Fundamental 8970  Write texts for a range of communicative contexts NQF Level 03 5
Elective 13928  Monitor and control reception area NQF Level 03 4
Elective 13930  Monitor and control the receiving and satisfaction of visitors NQF Level 03 4
Elective 7790  Process incoming and outgoing telephone calls NQF Level 03 3
Elective 10025  Handle a range of customer complaints NQF Level 04 4